The Department of Tourism of the Generalitat, the Catalan Government, is very interested in keeping a high level of professionalism amongst official tourguides, as we are embassadors of our land. This is why they run a program of continuous training covering many different areas.
This time I attended a seminar on Communication Skills.
We discussed our communication styles, our weaknesses and strenghts, resources to deal when a conflict occurs... We specially worked on practicing deep listenning skills and mastering our emotions, as well as how to structure our speaches (introducing ourselves, presenting information, ending a tour...).
It was quite open-minding and I gained some good ideas and strategies to make my tours even more successful!
No comments:
Post a Comment